Front Desk & Guest Experience Concierge

Ivy Hospitality; Columbus (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health & Wellness benefits

401(k) Retirement Plan

Paid Time Off (PTO)

Job summary

Ivy Hospitality seeks a Front Desk Agent to deliver exceptional guest service at our Columbus property. You will greet guests, check them in/out, verify reservations, process payments, and maintain accurate records while upholding brand standards.

You will promote the loyalty program, assist guests with requests, coordinate shuttle services, answer calls, and provide local area information. A positive attitude, clear communication, and teamwork are essential to ensure memorable stays and smooth

Qualifications

• Strong verbal and written communication skills.
• Basic computer skills.
• Knowledge of the hotel, its services and surrounding area.
• Ability to stand for extended periods, up to 8 hours.
• Ability to lift up to 15 lbs on occasion.
• Willingness to work flexible schedules, including nights, weekends, and holidays.

Responsibilities

• Greet and welcome guests, register them, verify reservations and payment details.
• Promote and enroll guests in the hotel loyalty program and recognize members.
• Process payments at check-in/check-out, manage a house bank, report daily receipts.
• Assist guests with service requests, keys, safety deposit boxes, and charges.
• Respond to guest complaints with solutions and escalation as needed.
• Answer calls courteously and manage reservations accurately.
• Coordinate hotel shuttle or transportation services as required.
• Assist guests with luggage on arrival and departure.
• Provide local area information and hotel services details.
• Follow SOPs and support the General Manager as directed.
• Support teamwork and maintain professional appearance.

Skills

Strong verbal and written comms

Basic computer skills

Knowledge of hotel and area

Ability to stand long hours

Ability to lift up to 15 lbs

Flexible schedules

Education

High School diploma or equivalent

Job description

Ivy Hospitality seeks a Front Desk Agent to deliver exceptional guest service at our Columbus property. You will greet guests, check them in/out, verify reservations, process payments, and maintain accurate records while upholding brand standards.

You will promote the loyalty program, assist guests with requests, coordinate shuttle services, answer calls, and provide local area information. A positive attitude, clear communication, and teamwork are essential to ensure memorable stays and smooth