Overnight Front Desk Guest Experience Pro

Loews Hotels & Co; California; On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health & wellness benefits

Paid sick days

Paid vacation

Training & development

Pet insurance

Complimentary parking

Team member meals

Fitness center access

Team member hotel rates

Volunteer opportunities

Job summary

Loews Chicago O’Hare is seeking a warm Front Office Agent to deliver memorable guest experiences from check-in to check-out. You’ll greet guests, assign rooms, verify payments and promote hotel services with professionalism in a fast-paced environment.

The role requires at least one year of guest service experience in hospitality and familiarity with a Property Management System, with Opera preferred. The wage is $24.60 per hour, and Loews offers competitive benefits and growth opportunities.

Qualifications

• Minimum of one (1) year guest service experience in hotel hospitality preferred.
• Experience with previous Property Management System, preferred Opera System.
• Ability to stand and walk for long periods of time required.
• Ability to work weekends, evening, holidays as necessary/required.

Responsibilities

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies with professionalism, prioritizing guest and team member safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Guest service

Communication

Problem solving

Teamwork

Attention to detail

Tools

Opera System

Job description

Loews Chicago O’Hare is seeking a warm Front Office Agent to deliver memorable guest experiences from check-in to check-out. You’ll greet guests, assign rooms, verify payments and promote hotel services with professionalism in a fast-paced environment.

The role requires at least one year of guest service experience in hospitality and familiarity with a Property Management System, with Opera preferred. The wage is $24.60 per hour, and Loews offers competitive benefits and growth opportunities.