Front Office Agent

Hyatt Hotels Corporation; Overland Park (KS); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free room nights

Discounted room rates

Friends & Family rates

Health Insurance

401K with company match

Paid Vacation & sick days

Family leave & adoption assistance

Tuition reimbursement

Employee stock purchase plan

Retail discounts

Job summary

Hyatt Place Kansas City/Overland Park/Metcalf is seeking a Front Office team member for hourly, full-time shifts. You will welcome guests, handle check-in/out, and promote hotel services in a friendly, efficient manner.

The role emphasizes guest communication, a positive demeanor, and a flexible schedule to cover AM/PM shifts and weekends. Benefits include room discounts, insurance, retirement plans, and more for eligible employees.

Qualifications

• Desire to satisfy guests in a fast-paced environment.
• Strong verbal and written communication abilities.
• Ability to stand for extended periods during shifts.
• Prior customer service experience is required.
• Willingness to work AM/PM shifts, holidays and weekends.

Responsibilities

• Front Office associates handle guest registration and promote hotel services.
• Communicate hotel promotions and guest needs clearly to ensure a positive experience.
• Respond to guest inquiries and process payments as needed.

Skills

Customer service

Communication skills

Stand for long periods

Flexible schedule

Job description

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone." Peggy Focheux Duval: Director of Learning & Development, France

US - KS - Overland Park

Front Office

Hourly/Entry Level Employee

Full-time

17.00 Hourly US Dollar (USD) pay basis

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Our guests will be welcomed to a modern, newly renovated hotel in the middle of Metcalf Avenue. Hyatt Place Kansas City/Overland Park/Metcalf offers quintessential suburban lodging near barbeque restaurants, Brookridge Golf, Prairiefire, Overland Park Convention Center and much more.

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives the opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you! This position will primarily be PM /afternoon shifts 3 PM - 11PM .

• Free room nights, Discounted, and Friends & Family Room Rates


• Medical, Prescription, Dental, and Vision Insurance


• 401K with company match


• Paid Vacation, sick days, new child leave, and personal day


• Paid Family Bonding Time and Adoption Assistance


• Tuition Reimbursement


• Employee Stock Purchase Plan


• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more

The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine, and attentive services, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt is where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new experience. And you are the key to bringing it to life.

• A true desire to satisfy the needs of others in a fast-paced environment.


• Refined verbal and written communication skills.


• Ability to stand for long periods of time.


• Previous customer service experience is a must.


• Must be able to work a flexible schedule of AM or PM shifts, holidays, and weekends.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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