Front Desk Guest Experience Associate I

Navy Exchange Service Command; Wallops Island (VA); On-site; USD 19,000 - 27,000; Full time

Job summary

Navy Exchange Service Command (NHG Wallops Island) seeks a Guest Service Representative I to be the first point of contact for guests, handling front desk operations, reservations, and guest needs at NHG Wallops Island. You will support guest inquiries, process check-ins/check-outs, and help ensure a safe, welcoming environment.

Responsibilities include using the PMS for reservations and payments, coordinating with management on issues, and maintaining lobby and front desk standards.

Qualifications

• One year of general office clerical experience.
• One year progressively responsible experience related to the position.

Responsibilities

• Provides professional, courteous guest service at the front desk.
• Processes guest check-ins/check-outs and verifies patron eligibility.
• Uses PMS to manage reservations, room assignments, and guest records.
• Handles payments, receipts, and performs shift closing reporting.

Skills

Guest services

Clerical tasks

Reservations

Education

Some college coursework

Job description

Navy Exchange Service Command (NHG Wallops Island) seeks a Guest Service Representative I to be the first point of contact for guests, handling front desk operations, reservations, and guest needs at NHG Wallops Island. You will support guest inquiries, process check-ins/check-outs, and help ensure a safe, welcoming environment.

Responsibilities include using the PMS for reservations and payments, coordinating with management on issues, and maintaining lobby and front desk standards.