Front Desk & Guest Experience Associate

General Atlantic; New York (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health, dental, and eye-

Retirement savings plan with employer

Professional development opportunities

Collaborative and inclusive work-cult

Job summary

General Atlantic seeks a skilled Receptionist to support a seamless, welcoming experience for guests in our New York City office. This temporary-to-permanent position requires professional hospitality, strong communication, and solid admin skills to manage front-of-house operations.

You will handle calls, coordinate meetings, arrange catering, and assist with AV setup, while maintaining a high standard of service for executives and staff in a fast-paced, global environment.

Qualifications

• 3+ years of reception experience.
• Excellent communication skills, written and oral.
• Comfortable working with Outlook, Excel, Box, and Zoom.

Responsibilities

• Answer telephone calls and direct callers to the appropriate department or associates.
• Coordinate conference room reservations and review calendars for conflicts.
• Order catering and assist with setup and removal of food and beverages.
• Monitor and reset meeting rooms to prepare for back-to-back meetings.
• Initiate audio-visual meetings and dial into Zoom as needed.
• Greet guests and provide hospitality and address their needs.
• Reserve guest offices for visiting employees from other offices.
• Respond to guest suggestions, concerns, and complaints and escalate to management when needed.
• Hours are 8:00–17:00, Monday–Friday in the office; overtime may be required.

Skills

Reception experience

Customer service

Communication skills

Organization

Detail oriented

Tools

Outlook

Excel

Box

Zoom

Job description

General Atlantic seeks a skilled Receptionist to support a seamless, welcoming experience for guests in our New York City office. This temporary-to-permanent position requires professional hospitality, strong communication, and solid admin skills to manage front-of-house operations.

You will handle calls, coordinate meetings, arrange catering, and assist with AV setup, while maintaining a high standard of service for executives and staff in a fast-paced, global environment.