Front Desk & Guest Experience Lead (NYC)

Aquarian; New York (NY); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Aquarian is seeking a Receptionist to join our Workplace Services team in New York City, reporting to the Hospitality & Workplace Experience Manager. You will be the first and last impression for visitors, managing front desk operations, check-in, badge issuance, and coordinating with security and hosts to ensure a seamless, polished guest experience.

The ideal candidate brings 3+ years in corporate reception or luxury hospitality, strong communication and organizational skills, and a

Formación

• Bachelor's degree preferred; equivalent professional experience will be considered.
• Three or more years of experience in corporate reception, luxury hospitality, executive services, or other high-touch customer-facing environments preferred.
• Proficiency with Microsoft Outlook and the Microsoft Office Suite, including shared calendars and inboxes.
• Ability to work onsite five days per week and rotate between opening and closing shifts.

Responsabilidades

• Own the execution of the visitor arrival and departure journey, coordinating with building security, lobby personnel, hosts, and internal stakeholders to ensure guests are properly cleared for entry, welcomed upon arrival, connected with their host, and supported through departure.
• Maintain daily visibility of expected guests, meeting details, access requirements, and special accommodations, ensuring Reception is fully prepared for each arrival.
• Manage guest check-in, host communication, wait time, handoffs, and departure with attentiveness, sound judgment, and clear ownership.
• Partner with Guest Experience Coordinators to support meeting, event, and hospitality operations as needed, including room readiness, guest logistics, and other workplace experience activities during periods of increased demand.
• Manage core Reception operations, including the shared phone line and inbox, conference room calendars, approved vendor access, and other assigned guest-facing responsibilities while maintaining desk coverage and service standards.
• Recognize and resolve service issues in the moment, escape appropriately, and consistently follow security, confidentiality, emergency-response, and incident procedures.

Conocimientos

Hospitality mindset

Excellent communication

Attention to detail

Organizational skills

Guest service orientation

Educación

Bachelor's degree preferred

Equivalent professional experience considered

Herramientas

Microsoft Outlook

Microsoft Office

Descripción del empleo

Aquarian is seeking a Receptionist to join our Workplace Services team in New York City, reporting to the Hospitality & Workplace Experience Manager. You will be the first and last impression for visitors, managing front desk operations, check-in, badge issuance, and coordinating with security and hosts to ensure a seamless, polished guest experience.

The ideal candidate brings 3+ years in corporate reception or luxury hospitality, strong communication and organizational skills, and a