Executive Front Desk & Guest Services Coordinator

General Atlantic; City of Rochester (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Professional development

Collaborative work culture

Job summary

General Atlantic is seeking a seasoned Receptionist for our New York City office. This temporary-to-permanent role involves answering calls, coordinating room bookings, arranging catering, and greeting guests with exceptional hospitality.

You will manage calendars, assist with AV setups, and liaise with departments to ensure smooth front-of-house operations. The ideal candidate has 3+ years of reception experience, strong communication skills, and proficiency with Outlook, Excel, Box, and Zoom.

Qualifications

• 3+ years of reception experience
• Excellent communication skills, written and oral
• Proficient with Outlook, Excel, Box, and Zoom systems
• Analytical with good intuition; able to act quickly
• Strong project management, time management, and prioritization
• Detail-oriented with reliable follow-through
• Able to work independently and collaboratively in a global org
• Professional presence when interacting with senior executives
• Motivated, inquisitive with a can-do attitude

Responsibilities

• Answer telephone calls and direct callers to the appropriate department/associates
• Coordinate conference room reservations and monitor calendars for conflicts
• Order catering and assist with setup and removal of food and beverages
• Monitor and reset meeting rooms for back-to-back meetings
• Initiate audio visual meetings and join Zoom as needed
• Meet and greet guests and provide hospitality
• Reserve guest offices for visiting employees
• Respond to guest suggestions and escalate issues as needed
• Work hours 8:00–17:00, Monday–Friday, with overtime as needed

Skills

Reception experience

Communication skills

Microsoft Outlook

Excel

Box

Zoom

Customer service

Time management

Attention to detail

Cross-functional collaboration

Tools

Outlook

Excel

Box

Zoom

Job description

General Atlantic is seeking a seasoned Receptionist for our New York City office. This temporary-to-permanent role involves answering calls, coordinating room bookings, arranging catering, and greeting guests with exceptional hospitality.

You will manage calendars, assist with AV setups, and liaise with departments to ensure smooth front-of-house operations. The ideal candidate has 3+ years of reception experience, strong communication skills, and proficiency with Outlook, Excel, Box, and Zoom.