Front Desk Guest Experience Associate

Davidson Hospitality Group; Islamorada (FL); Vor Ort; USD 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

Medical Coverage

Dental & Vision Coverage

24/7 Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Zusammenfassung

Amara Cay Resort in the Florida Keys is seeking a Front Desk Agent to warmly welcome guests and ensure a smooth arrival and stay. You will handle check-ins/check-outs, assist with inquiries, and coordinate with other departments to deliver exceptional guest experiences.

The role requires strong communication, cash handling, and a proactive, guest-centric approach. Flexible scheduling including evenings, weekends, and holidays is needed.

Qualifikationen

• Experience in customer service, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Proficient with hotel management software.
• Strong organizational and multitasking abilities.
• Flexible availability, including evenings, weekends, and holidays.
• High School diploma or equivalent.

Aufgaben

• Provide exceptional guest service at the front desk and create a positive first impression for guests.
• Efficiently check-in and check-out guests with accuracy and speed.
• Respond to guest inquiries and resolve issues with professionalism and empathy.
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate a strong attention to detail and proactive guest satisfaction.

Kenntnisse

Customer service

Communication

Cash handling

Problem solving

Organizational skills

Multitasking

Flexibility

Attention to detail

Empathy

Ausbildung

High School diploma

Tools

Property Management System (PMS)

Jobbeschreibung

Amara Cay Resort in the Florida Keys is seeking a Front Desk Agent to warmly welcome guests and ensure a smooth arrival and stay. You will handle check-ins/check-outs, assist with inquiries, and coordinate with other departments to deliver exceptional guest experiences.

The role requires strong communication, cash handling, and a proactive, guest-centric approach. Flexible scheduling including evenings, weekends, and holidays is needed.