Front Desk Experience Associate

Davidson Hospitality Group; Florida; On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Multiple Tiers of Medical Coverage

Dental & Vision Coverage

24/7 Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off (vacation, sick, bereav‑

401K Match

Job summary

Amara Cay Resort in the Florida Keys is seeking a Front Desk Agent to warmly welcome guests, handle check-ins and check-outs, and help guests enjoy their stay with local recommendations and information.

The ideal candidate has customer service experience, cash handling skills, strong communication, and proficiency with hotel software. This full-time role requires flexible scheduling, including evenings, weekends, and holidays. Davidson Hospitality Group offers a comprehensive benefits package.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in computer systems and knowledge of hotel property management software.
• Outstanding organizational and multitasking skills.
• Availability to work flexible schedules, including evenings, weekends, and holidays.
• High School diploma or equivalent.

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests.
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency.
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy.
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction.

Skills

Customer service experience

Excellent communication

Cash handling

Problem solving

Organization

Multitasking

Flexible scheduling

Education

High school diploma

Tools

Hotel PMS

Job description

Amara Cay Resort in the Florida Keys is seeking a Front Desk Agent to warmly welcome guests, handle check-ins and check-outs, and help guests enjoy their stay with local recommendations and information.

The ideal candidate has customer service experience, cash handling skills, strong communication, and proficiency with hotel software. This full-time role requires flexible scheduling, including evenings, weekends, and holidays. Davidson Hospitality Group offers a comprehensive benefits package.