Night Auditor & Overnight Guest Experience Ambassador

Davidson Hospitality Group; Florida; Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Medical Coverage

Dental & Vision Coverage

Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Zusammenfassung

Amara Cay Resort in the Florida Keys seeks a Night Auditor & Overnight Guest Service Ambassador to balance nightly financials, perform front desk duties, and reset the property for the next day. This role combines guest service with security and property patrol, requires attention to detail, reliable hours including overnights, weekends, and holidays, and offers opportunities to learn across departments.

Join a dedicated hospitality team at a resort that values service excellence and guest

Qualifikationen

• Prior cash handling experience is required.
• High school diploma or equivalent.
• 1-2 years of experience as a Night Auditor or in a similar role preferred.
• Strong attention to detail and ability to multitask.
• Excellent communication and problem-solving skills.
• Read, write and speak English fluently.
• Ability to work independently with minimal supervision.
• Strong computer skills.
• Ability to work flexible hours including overnights, weekends, and holidays.

Aufgaben

• Perform front desk duties during the night shift.
• Follow proper audit procedures to balance the hotel’s daily revenue and expense transactions.
• Produce various reports for management, including End of Shift Reports.
• Identify causes of out-of-balance situations and correct errors to prevent recurrence.
• Reset the pool, public restrooms and common areas for the next day, and help with hotel laundry.
• Answer guests’ questions about hotel services, amenities and local area.
• Respond to guest requests and issues through HotSos and follow arrival/departure procedures.
• Complete scheduled overnight rounds of guest room areas, indoor/outdoor areas, parking, back of house and La Siesta, documenting them.
• Process guest payments and maintain accurate records.
• Conduct night audits to verify guest accounts and resolve discrepancies.
• Assist guests with inquiries, requests, and issues during the night.
• Ensure safety and security of the hotel premises during overnight hours.
• Provide exceptional customer service and create a welcoming atmosphere for guests.
• Collaborate with other departments to address guest needs and ensure seamless experiences.
• Maintain knowledge of hotel services, facilities, and local attractions.

Kenntnisse

Night audit

Cash handling

Customer service

Communication

Multitasking

Problem solving

English fluency

Computer skills

Ausbildung

High school diploma

Jobbeschreibung

Amara Cay Resort in the Florida Keys seeks a Night Auditor & Overnight Guest Service Ambassador to balance nightly financials, perform front desk duties, and reset the property for the next day. This role combines guest service with security and property patrol, requires attention to detail, reliable hours including overnights, weekends, and holidays, and offers opportunities to learn across departments.

Join a dedicated hospitality team at a resort that values service excellence and guest