Front Desk Guest Experience Specialist

The Olympia Companies; Winter Park (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health coverage

401K plan

PTO

7 paid holidays

Earned wage access

Employee Assistance Program

Travel discounts

Job summary

The Olympia Companies is seeking a dedicated Guest Service Representative in Florida to greet guests, handle reservations, and provide detailed information about hotel amenities and local attractions. You will respond to inquiries, process payments, and collaborate with other departments to ensure a seamless guest experience.

The role emphasizes high-quality customer service, accurate record-keeping, and proactive problem solving, with additional duties including luggage assistance and

Qualifications

• Prior customer service experience is preferred.
• High school diploma or equivalent preferred, but not required.
• Strong communication and problem-solving skills.

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Provide information about the hotel's amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and preferences.
• Maintain a clean and organized front desk area.
• Assist with luggage handling and transportation arrangements as needed.
• Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
• Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
• Provide exceptional customer service to enhance the overall guest experience.
• Keep abreast of developments in the hospitality industry and participate in training programs as required.

Skills

Customer service

Phone skills

Communication

Attention to detail

Teamwork

Education

High school diploma or equivalent

Job description

The Olympia Companies is seeking a dedicated Guest Service Representative in Florida to greet guests, handle reservations, and provide detailed information about hotel amenities and local attractions. You will respond to inquiries, process payments, and collaborate with other departments to ensure a seamless guest experience.

The role emphasizes high-quality customer service, accurate record-keeping, and proactive problem solving, with additional duties including luggage assistance and