Front Desk Guest Experience Associate

sbcos; Austin (TX); On-site; USD 23,000 - 25,000; Full time

Job summary

Stonebridge at the Hilton Garden Inn Austin Airport in Austin, TX is seeking a Guest Service Agent to support front office operations and ensure smooth check-in/check-out. You will handle reservations, payments, and guest inquiries with accuracy and courtesy.

The role requires strong customer service, effective communication, and proficiency with property management systems. A friendly, detail‑oriented approach is essential for delivering outstanding guest experiences.

Qualifications

• Experience in hotel front desk or guest services is preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and basic office software.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods.
• Maintain records of room availability and guest accounts.
• Post charges for rooms and services to ledgers.
• Coordinate with housekeeping and maintenance staff on guest issues.

Skills

Customer service

Communication skills

Cash handling

Bookkeeping

Organizational skills

Tools

Property management systems

Word

Excel

Job description

Stonebridge at the Hilton Garden Inn Austin Airport in Austin, TX is seeking a Guest Service Agent to support front office operations and ensure smooth check-in/check-out. You will handle reservations, payments, and guest inquiries with accuracy and courtesy.

The role requires strong customer service, effective communication, and proficiency with property management systems. A friendly, detail‑oriented approach is essential for delivering outstanding guest experiences.