Front Desk Representative

Hilton; Austin (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Hilton Garden Inn Austin Central is seeking a Front Desk Representative to warmly greet guests, handle check-in/check-out, and process payments accurately.

The role works on-site in Austin, TX, requiring strong customer service, clear communication, and the ability to coordinate with housekeeping and other departments to ensure a seamless guest experience. Proficiency with hotel systems and a professional demeanor are essential; shift coverage may include evenings, weekends, and holidays.

Qualifications

• Customer service and receptionist duties.
• Clear and professional interaction skills (phone etiquette).
• Experience with reservations and front desk tasks.
• Hospitality or customer service training is a plus.
• Ability to work flexible schedules, including evenings, weekends and holidays.
• Proficiency with computers and hotel/reservation systems.

Responsibilities

• Greet guests, check-in and check-out, and handle payments and room assignments.
• Respond to guest inquiries in person and by phone; assist with reservations and changes.
• Coordinate with housekeeping and other departments to meet guest needs and maintain front desk standards.
• Promote Hilton services and amenities while ensuring a consistent guest experience.

Skills

Customer-focused

Communication skills

Reservations handling

Front desk operations

Hospitality experience

Flexible schedule

Computer skills

Education

High school diploma or equivalent

Tools

Hotel reservation systems

Job description

Company Description

Hilton (NYSE: HLT) is a leading global hospitality company with 27 world-class brands and more than 9,100 properties in 143 countries and territories. With over a century of history and more than 4 billion guests welcomed, Hilton is committed to its vision of filling the earth with the light and warmth of hospitality. Recognized as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton focuses on creating an inclusive, supportive culture for its 500,000 team members worldwide. The company invests in innovative technology to enhance the guest journey, including digital keys, automated upgrades, and flexible room selection. Through the Hilton Honors loyalty program and mobile app, guests can easily manage their stays and access exclusive experiences and benefits.

Role Description

The Front Desk Representative is a full-time, on-site role based at a Hilton Garden Inn Austin Central property in Austin, TX. This role is responsible for warmly welcoming guests, completing check-in and check-out procedures, and accurately handling payments and room assignments. The Front Desk Representative responds to guest inquiries in person and by phone, assists with reservations and changes, and coordinates with housekeeping and other departments to meet guest needs. Daily tasks include maintaining a tidy and professional front desk area, resolving guest issues promptly, and following Hilton brand standards and safety procedures. The role also involves using property management systems, promoting hotel services and amenities, and supporting an exceptional, consistent guest experience.

Qualifications

• Candidates should possess strong customer-focused skills, including Customer Service and Receptionist Duties.
• Candidates should possess clear and professional interaction skills, including Communication and Phone Etiquette.
• Candidates should possess front office operations skills, including handling Reservations and basic administrative tasks.
• Previous experience in hospitality, front desk, or guest-facing roles is beneficial.
• Ability to work flexible schedules, including evenings, weekends, and holidays as needed.
• Proficiency with computers and hotel or reservation systems is a plus.
• High school diploma or equivalent required; additional hospitality or customer service training is an advantage.
• Demonstrated reliability, attention to detail, and ability to remain calm under pressure.