Front Desk Host — Elevate Guest Experience

Hilton; Austin (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Hilton Garden Inn Austin Central is seeking a Front Desk Representative to warmly greet guests, handle check-in/check-out, and process payments accurately.

The role works on-site in Austin, TX, requiring strong customer service, clear communication, and the ability to coordinate with housekeeping and other departments to ensure a seamless guest experience. Proficiency with hotel systems and a professional demeanor are essential; shift coverage may include evenings, weekends, and holidays.

Qualifications

• Customer service and receptionist duties.
• Clear and professional interaction skills (phone etiquette).
• Experience with reservations and front desk tasks.
• Hospitality or customer service training is a plus.
• Ability to work flexible schedules, including evenings, weekends and holidays.
• Proficiency with computers and hotel/reservation systems.

Responsibilities

• Greet guests, check-in and check-out, and handle payments and room assignments.
• Respond to guest inquiries in person and by phone; assist with reservations and changes.
• Coordinate with housekeeping and other departments to meet guest needs and maintain front desk standards.
• Promote Hilton services and amenities while ensuring a consistent guest experience.

Skills

Customer-focused

Communication skills

Reservations handling

Front desk operations

Hospitality experience

Flexible schedule

Computer skills

Education

High school diploma or equivalent

Tools

Hotel reservation systems

Job description

Hilton Garden Inn Austin Central is seeking a Front Desk Representative to warmly greet guests, handle check-in/check-out, and process payments accurately.

The role works on-site in Austin, TX, requiring strong customer service, clear communication, and the ability to coordinate with housekeeping and other departments to ensure a seamless guest experience. Proficiency with hotel systems and a professional demeanor are essential; shift coverage may include evenings, weekends, and holidays.