Front Desk Guest Experience Agent (Flexible Shifts)

OTH Hotels Resorts; Lynchburg (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

OTH Hotels Resorts is seeking a Guest Service Agent to be the first point of contact for guests, delivering outstanding service and a seamless stay. You will handle check-ins/outs, reservations, inquiries, and front office coordination with a friendly, professional demeanor.

The role requires standing, guest interaction, and multitasking in a fast-paced, property-based environment, with shift work including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required; hospitality degree preferred.
• Previous customer service or hospitality experience preferred.

Responsibilities

• Greet guests warmly upon arrival and provide efficient check-in and check-out services.
• Manage room reservations using hotel property management software.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Provide information about hotel amenities, services, and local attractions.
• Handle billing, payments, and cash transactions accurately and securely.
• Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction.
• Answer phone calls, emails, and other guest communication channels.
• Maintain accurate guest records and front office documentation.
• Upsell rooms and promote hotel services when appropriate.
• Support overall front office operations as needed.

Skills

Customer service

Guest engagement

Communication

Interpersonal skills

Multitasking

Time management

Teamwork

Professional appearance

Education

High school diploma

Hospitality degree preferred

Tools

PMS software

Reservation systems

Job description

OTH Hotels Resorts is seeking a Guest Service Agent to be the first point of contact for guests, delivering outstanding service and a seamless stay. You will handle check-ins/outs, reservations, inquiries, and front office coordination with a friendly, professional demeanor.

The role requires standing, guest interaction, and multitasking in a fast-paced, property-based environment, with shift work including evenings, weekends, and holidays.