Guest Experience Agent — Front Desk

OTH Hotels Resorts; Lynchburg (VA); On-site; USD 28,000 - 42,000; Full time

Job summary

OTH Hotels Resorts invites you to join our team as a Guest Service Agent, serving as the first point of contact for guests and delivering exceptional service at a busy property.

The role involves handling check-in/check-out, reservations, and guest inquiries in a fast-paced front office. Strong communication and multitasking are essential, with working evenings, weekends, and holidays expected. Hospitality experience is preferred to ensure a welcoming guest experience.

Qualifications

• High school diploma or equivalent required; hospitality degree preferred.
• Previous customer service or hospitality experience preferred.
• Property-based position with no travel required.

Responsibilities

• Greet guests warmly upon arrival and provide efficient check-in and check-out services.
• Manage room reservations using hotel property management software.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Provide information about hotel amenities, services, and local attractions.
• Handle billing, payments, and cash transactions accurately and securely.
• Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction.
• Answer phone calls, emails, and other guest communication channels.
• Maintain accurate guest records and front office documentation.
• Upsell rooms and promote hotel services when appropriate.
• Support overall front office operations as needed.

Skills

Customer service

Communication

Problem solving

Multitasking

Teamwork

PMS/reservation systems

Attention to detail

Education

High school diploma or equivalent

Tools

PMS systems

Job description

OTH Hotels Resorts invites you to join our team as a Guest Service Agent, serving as the first point of contact for guests and delivering exceptional service at a busy property.

The role involves handling check-in/check-out, reservations, and guest inquiries in a fast-paced front office. Strong communication and multitasking are essential, with working evenings, weekends, and holidays expected. Hospitality experience is preferred to ensure a welcoming guest experience.