Front Desk Guest Experience Agent — Flexible Schedule

Automatic Data Processing, Inc.; St. Louis (MO); On-site; USD 23,000 - 26,000; Part time

Job summary

Hotel Saint Louis, part of Marriott Autograph Collection, seeks a Front Desk Agent to welcome guests and manage check-ins/outs with warm, professional service. You’ll be the heart of the front desk, coordinating with housekeeping, engineering and F&B to ensure a memorable stay.

The role requires excellent communication, multitasking at a fast pace, and a commitment to guest privacy and accuracy in reservations. Flexible scheduling, including weekends and holidays, is provided.

Qualifications

• Previous hotel, hospitality, customer service or guest-facing experience preferred.
• Marriott experience is a plus.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Ability to work a flexible schedule, including weekends and holidays.
• Ability to remain professional and composed in challenging situations.
• Must be dependable and punctual.

Responsibilities

• Welcome and engage guests with a warm, professional and genuine approach.
• Handle check-ins, check-outs, reservations, payments and guest requests accurately.
• Anticipate guest needs and provide personalized service.
• Resolve guest concerns and complaints with confidence, professionalism and good judgment.
• Take ownership of problems rather than simply passing them to someone else.
• Effectively multitask in a fast-paced hotel environment.
• Communicate clearly with guests and all hotel departments.
• Handle phone calls, emails and in-person requests professionally.
• Maintain accurate guest information and follow hotel and Marriott standards.
• Promote hotel amenities, outlets and services when appropriate.
• Assist with upselling and creating additional revenue opportunities.
• Work collaboratively with housekeeping, engineering, food & beverage and management.
• Maintain a clean, organized and professional front desk.
• Complete assigned tasks without constant supervision.
• Protect guest privacy and confidential information.
• Follow through on guest requests from start to finish.

Skills

Guest-focused

Problem solver

Strong communicator

Multitasker

Self-motivated

Accountable

Calm under pressure

Team-oriented

Detail-oriented

Professional

Job description

Hotel Saint Louis, part of Marriott Autograph Collection, seeks a Front Desk Agent to welcome guests and manage check-ins/outs with warm, professional service. You’ll be the heart of the front desk, coordinating with housekeeping, engineering and F&B to ensure a memorable stay.

The role requires excellent communication, multitasking at a fast pace, and a commitment to guest privacy and accuracy in reservations. Flexible scheduling, including weekends and holidays, is provided.