Guest Experience Specialist — Flexible Schedule

Moonrise Hotel; St. Louis (MO); On-site; USD 18,000 - 26,000; Full time

Job summary

Moonrise Hotel in St. Louis, MO is seeking a front desk associate responsible for guest registration, checkout, and cashiering. The role requires accuracy in handling reservations and payments while delivering friendly service.

Proficiency with Opera system is preferred and a professional appearance is expected. Applicants should have strong English communication skills, be able to stand for long periods, and be available to work weekends and holidays.

Qualifications

• 2 years of Customer Service experience required, 1 year of Front Desk experience at a Hotel (using Opera) preferred.
• High School Diploma or GED required.

Responsibilities

• Register guests into the computer, verifying reservation, address, and credit information.
• Accept payment for guests’ accounts at registration and checkout; handle deposits and reports daily.
• Greet and assist guests, resolve complaints, and provide courteous service.
• Operate front desk and related tasks such as phone inquiries and guest requests.
• Be knowledgeable about local area, hotel services, and safety procedures.

Education

High School Diploma or GED

Tools

Opera PMS

Job description

Moonrise Hotel in St. Louis, MO is seeking a front desk associate responsible for guest registration, checkout, and cashiering. The role requires accuracy in handling reservations and payments while delivering friendly service.

Proficiency with Opera system is preferred and a professional appearance is expected. Applicants should have strong English communication skills, be able to stand for long periods, and be available to work weekends and holidays.