Front Desk Receptionist

Ferri Land Company; Delmont (PA); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Employee discount

Job summary

Ferri Land Company in Delmont, PA is seeking a friendly Front Desk Agent to greet guests, manage reservations, and check guests in and out, delivering a welcoming experience in a fast-paced environment.

The role supports night audit duties, requires strong communication, willingness to work two days per week with Friday and Saturday shifts, and encourages bilingual applicants.

Qualifications

• Previous hospitality or customer service experience preferred.
• Familiarity with hotel management software is a plus.
• Bilingual candidates encouraged to apply.
• Strong guest-relations and communication skills required.
• Ability to work flexible hours, including nights and weekends.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage phone systems to handle inquiries, and reservations.
• Check guests in and out of the hotel efficiently while ensuring all information is accurate.
• Provide information about hotel services, local attractions, and amenities to enhance guest experiences.
• Handle guest requests and resolve any issues or complaints promptly and professionally.
• Maintain accurate records of guest information, reservations, and billing details.
• Assist with night audit duties as required, ensuring all financial transactions are balanced at the end of each day.
• Collaborate with other departments to ensure seamless guest services and satisfaction.

Skills

Customer service

Guest relations

Communication skills

Bilingual

Flexible hours

Tools

Hotel management software

Job description

Come and join an amazing team!

Front Desk Agent needed the following Days and Hours

Friday: 3:00pm until 9:00pm

Saturday: 7:00am until 3:00pm

There is a tight window from Friday evening until Saturday morning - the position only requires 2 days a week - discussion is open to Friday hours, but Saturday coverage is definitely needed.

Overview

We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest experiences. The ideal candidate will be the first point of contact for our guests, responsible for managing reservations, checking guests in and out, and ensuring a welcoming atmosphere. This role requires strong customer service skills and the ability to handle various tasks efficiently in a fast-paced environment.

Duties

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage phone systems to handle incoming calls, inquiries, and reservations.
• Check guests in and out of the hotel efficiently while ensuring all information is accurate.
• Provide information about hotel services, local attractions, and amenities to enhance guest experiences.
• Handle guest requests and resolve any issues or complaints promptly and professionally.
• Maintain accurate records of guest information, reservations, and billing details.
• Assist with night audit duties as required, ensuring all financial transactions are balanced at the end of each day.
• Collaborate with other departments to ensure seamless guest services and satisfaction.

Experience

• Previous experience in hospitality or customer service roles is preferred.
• Familiarity with hotel management software is a plus.
• Bilingual candidates are encouraged to apply to better serve our diverse clientele.
• Strong communication skills with an emphasis on guest relations and satisfaction.
• Ability to work flexible hours, including nights and weekends as needed.

Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while growing your career in the hospitality industry!

Job Type: Part-time

Benefits:

• Employee discount

Schedule:

• Day shift
• Evening shift
• Holidays

Work Location: In person