Front Desk Guest Experience Agent (Flexible Schedule)

Total-Management-Systems-1; Albuquerque (NM); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health & dental benefits

Hotel discounts

Advancement opportunities

Job summary

Spark by Hilton in Albuquerque is seeking a friendly Front Desk Agent to welcome guests and manage check-in/check-out with efficiency and a smile. You’ll handle phone and email inquiries, assist with reservations, and coordinate with housekeeping to ensure a smooth guest experience.

The ideal candidate is reliable, detail-oriented, and flexible, with strong communication skills and the ability to work nights or weekends as needed.

Qualifications

• Stand for full shifts.
• Attention to detail and accuracy.
• Excellent communication and customer service skills.
• Proficient with basic computer systems.
• Flexible schedule including nights/weekends.

Responsibilities

• Greet guests and manage check-in/out process.
• Answer phone/email inquiries and assist with reservations.
• Handle guest requests, issues, and room assignments.
• Post charges, process payments, and close shift accurately.
• Coordinate with housekeeping and maintenance teams.
• Maintain a tidy, welcoming front desk environment.

Skills

Communication skills

Customer service

Basic computer skills

Flexibility

Job description

Spark by Hilton in Albuquerque is seeking a friendly Front Desk Agent to welcome guests and manage check-in/check-out with efficiency and a smile. You’ll handle phone and email inquiries, assist with reservations, and coordinate with housekeeping to ensure a smooth guest experience.

The ideal candidate is reliable, detail-oriented, and flexible, with strong communication skills and the ability to work nights or weekends as needed.