Front Desk Agent

Total Management Systems, Inc.; Albuquerque (NM); Hybrid; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health & dental benefits (if eligible)

Hotel discounts

Advancement opportunities

Job summary

Total Management Systems, Inc. in Albuquerque is seeking a Front Desk Agent for Spark by Hilton to be the welcoming face and trusted contact for guests. You will oversee check-in and check-out with efficiency, professionalism, and a friendly smile.

You will respond to guest inquiries, manage reservations, post charges, and coordinate with housekeeping and maintenance to ensure a seamless guest experience. The role requires reliability, detail orientation, and strong communication with basic

Qualifications

• Ability to stand for full shifts.
• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• Proficient with basic computer systems.
• Flexible schedule availability (including nights/weekends).

Responsibilities

• Greet guests warmly and manage check-in/out process.
• Answer phone/email inquiries and assist with reservations.
• Handle guest requests, issues, and room assignments.
• Post charges, process payments, and close shift accurately.
• Coordinate with housekeeping and maintenance teams.
• Maintain a tidy, welcoming front desk environment.

Skills

Customer service

Communication

Computer skills

Bilingual

Tools

Hotel PMS systems

Job description

As a Front Desk Agent, you’ll be the welcoming face and the trusted point of contact for our guests. From check-in to check-out, your role is to deliver exceptional hospitality with professionalism, efficiency, and a genuine smile. Spark by Hilton is adding to the front desk team!

You are responsible for delivering outstanding service throughout the check-in and check-out process, responding to guest inquiries, and ensuring every guest feels valued and cared for. The ideal candidate is dependable, detail-oriented, and committed to delivering exceptional guest service. You will help create a welcoming environment while maintaining accuracy in reservations, financial transactions, and front office and hotel procedures.

Key Responsibilities:

• Greet guests warmly and manage check-in/out process
• Answer phone/email inquiries and assist with reservations
• Handle guest requests, issues, and room assignments
• Post charges, process payments, and close shift accurately
• Coordinate with housekeeping and maintenance teams
• Maintain a tidy, welcoming front desk environment

Must-Haves:

• Ability to stand for full shifts
• Strong attention to detail and accuracy
• Excellent communication and customer service skills
• Proficient with basic computer systems
• Flexible schedule availability (including nights/weekends)

Nice-to-Haves:

• Hotel front desk experience
• Familiarity with Hilton, Marriott, or similar PMS systems
• Bilingual (English/Spanish)

What We Offer:

• Competitive hourly pay
• Health & dental benefits (if eligible)
• Hotel discounts & advancement opportunities