Front Desk Agent — Flexible Hours & Exceptional Guest Experience

Total-Management-Systems-1; Alamogordo (NM); On-site; USD 17,000 - 22,000; Full time

Job summary

Home2 Suites by Hilton White Sands National Park is seeking a Front Desk Agent to be the first point of contact for guests, greeting them, checking them in and out, and answering questions about hotel services and amenities.

Responsibilities include handling reservations, managing room inventory, and ensuring guest information is accurate and up-to-date while resolving issues and complaints with professionalism.

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Ability to work flexible hours including weekends and holidays.
• Proficient in Microsoft Office and basic computer skills.

Responsibilities

• Greet guests in a friendly and professional manner
• Check guests in and out of the hotel
• Answer guest inquiries and provide information about hotel services and amenities
• Handle reservations and manage room inventory
• Ensure accuracy of guest information and resolve any issues or complaints

Skills

Communication skills

Customer service

Microsoft Office

Flexibility

Second language

Stamina

Hotel reservation software

Education

High school diploma or equivalent

Tools

Hotel reservation software

Job description

Home2 Suites by Hilton White Sands National Park is seeking a Front Desk Agent to be the first point of contact for guests, greeting them, checking them in and out, and answering questions about hotel services and amenities.

Responsibilities include handling reservations, managing room inventory, and ensuring guest information is accurate and up-to-date while resolving issues and complaints with professionalism.