Front Desk Guest Experience Agent (Flexible Hours)

Nap Properties II LLC; Texas; On-site; USD 17,000 - 19,000; Full time

Job summary

Holiday Inn Express & Suites in Texas seeks a Hotel Front Desk Agent with excellent guest service. You will be the first point of contact, greet guests, manage check-in/check-out, and handle reservations with a smile.

Must maintain professionalism, be flexible with hours, and collaborate with staff to resolve guest inquiries and issues. Bi-lingual abilities are a plus for serving diverse guests.

Qualifications

• Excellent customer service skills.
• Excellent phone etiquette and communication skills.
• Flexibility in availability is required.
• Bi-lingual is a plus.

Responsibilities

• Check-in guests on arrival and check-out on departure.
• Post charges to guest accounts.
• Assist with front desk duties including answering calls and reservations.
• Handle guest inquiries and resolve issues professionally and promptly.
• Work with hotel staff as a team to resolve guest issues.
• Maintain daily front desk operations and safety policies.

Skills

Customer service

Phone etiquette

Communication skills

Team player

Flexibility

Job description

Holiday Inn Express & Suites in Texas seeks a Hotel Front Desk Agent with excellent guest service. You will be the first point of contact, greet guests, manage check-in/check-out, and handle reservations with a smile.

Must maintain professionalism, be flexible with hours, and collaborate with staff to resolve guest inquiries and issues. Bi-lingual abilities are a plus for serving diverse guests.