Front Desk Guest Service Agent — Hotel Discounts

Westin Greensboro; Dallas (TX); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hotel discounts

Competitive pay

Growth opportunities

Job summary

Holiday Inn Express Market Center in Dallas, TX is seeking a Full-Time Guest Service Agent to be the welcoming face at the front desk. You will handle guest check-in/check-out, share local recommendations, and ensure outstanding service throughout the stay.

Applicants should have a High School diploma (or equivalent) and be a people-person with flexible availability, including weekends and holidays, to thrive in a fast-paced, on-site hotel environment.

Qualifications

• High School diploma (or equivalent) required.
• Must be a people-person with strong customer-service skills.
• Open availability and ability to work mornings and evenings, including weekends and holidays.

Responsibilities

• Be the face at the front desk and provide excellent service from check-in to check-out.
• Share knowledge of local restaurants, entertainment and events with guests.
• Handle cash responsibly and use front-desk tools (computers, databases, PMS).
• Maintain a warm, welcoming environment and own the front desk area.

Education

High School diploma or equivalent

Job description

(Full-Time) Guest Service Agent | Holiday Inn Express Market Center | Dallas, TX

Job Category: Front Desk

Requisition Number: FULLT019884

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• Posted : September 30, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

What You’ll Do:

You will be at the center of the hotel's universe—the front office. We need someone to be the face at our front desk. Are you happy, outgoing, and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out.

A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.

You will have excellent knowledge of the local happenings in restaurants, entertainment, and sporting events and be eager to share this information with our guests.

You'll know how to handle cash responsibly and reliably and use the tools of the trade—computers, databases, and property management systems—to efficiently handle the technical side of the job.

Where You’ve Been:

We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly, you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit.

Candidates must have open availability and be able to work both A.M. and P.M. shifts, including weekends and holidays.

When You’re Here:

Sometimes you’ll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs, and more. You also must be able to accommodate varying schedules, including nights, weekends, and holidays.

But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.