Overnight Guest Experience Lead

Gibson Hotel Management, Inc.; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid PTO

Telehealth (Free)

Daily Pay

Dental

Vision

STD

LTD

Life Insurance

401(k) with company match

Travel Discounts

Referral incentives

Job summary

Gibson Hotel Management in Pigeon Forge, TN is seeking a Night Auditor to oversee overnight front desk operations and ensure accurate nightly accounting. The role emphasizes guest satisfaction, accuracy, and teamwork within a dynamic hotel environment.

You will handle registrations, billing, and key creation while delivering exceptional service and local area information to guests. Immediate start available with opportunities for growth in hospitality careers.

Qualifications

• Guest service experience preferred.
• Professional, mature and reliable — a must.
• Previous hotel experience a plus.
• Strong attention to detail.
• Team player with excellent organizational skills.
• Professional written and verbal communication skills.

Responsibilities

• Greet and assist guests during overnight check-in and check-out.
• Complete guest registrations, secure payments, and verify or adjust billing.
• Confirm guest information, room rates, and room selections.
• Create and code electronic room keys.
• Assist guests with reservations and requests in a friendly, professional, and timely manner.
• Address guest concerns by researching and resolving issues to ensure satisfaction.
• Provide consistent, high-quality guest service.
• Anticipate guest needs and exceed expectations whenever possible.
• Implement creative solutions while adhering to brand standards.
• Run the Night Audit process each night with accuracy and attention to detail.
• Maintain knowledge of hotel services, rooms, packages and promotions.
• Build strong, professional relationships with guests, clients, and groups.
• Provide knowledge of the local area to assist guest inquiries.

Skills

Guest service experience

Mature and reliable

Hotel experience a plus

Attention to detail

Team player

Communication skills

Job description

Gibson Hotel Management in Pigeon Forge, TN is seeking a Night Auditor to oversee overnight front desk operations and ensure accurate nightly accounting. The role emphasizes guest satisfaction, accuracy, and teamwork within a dynamic hotel environment.

You will handle registrations, billing, and key creation while delivering exceptional service and local area information to guests. Immediate start available with opportunities for growth in hospitality careers.