Front Desk Expert — Flexible Scheduling & Guest Experience

druryhotels; Antioch (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Quarterly bonus

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Mentorship

401(k) plan

Award-winning employer

Job summary

Drury Plaza Hotel is seeking a friendly front desk associate to welcome guests and manage check-ins/check-outs in Antioch, TN. You will promote programs, maintain records, handle cash, monitor guest satisfaction, and resolve issues to ensure memorable stays.

duties include assisting with breakfast and Kickback service, setting up and cleaning as needed while upholding Drury's hospitality standards and integrity across the team and guests alike.

Qualifications

• Warm and friendly manner in relating to and interacting with the public.
• Demonstrated attention to detail while handling multiple tasks simultaneously.
• Familiarity with handling money, making change, and using office machines in day-to-day activities.
• Ability to speak and receive direction (written and verbal direction) in English.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly guest service with a +1 Service attitude.

Skills

Customer service

Multitasking

Attention to detail

Cash handling

English proficiency

Tools

Cash register

Office machines

Job description

Drury Plaza Hotel is seeking a friendly front desk associate to welcome guests and manage check-ins/check-outs in Antioch, TN. You will promote programs, maintain records, handle cash, monitor guest satisfaction, and resolve issues to ensure memorable stays.

duties include assisting with breakfast and Kickback service, setting up and cleaning as needed while upholding Drury's hospitality standards and integrity across the team and guests alike.