Guest Experience Specialist (Front Desk)

Capitol Hill Hotel; Washington (District of Columbia); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Employee Assistance and Wellness Program

Job summary

Capitol Hill Hotel is looking for a Guest Service Agent to greet and service guests, ensuring high satisfaction levels. The ideal candidate should have prior customer service experience and a high school diploma.

Responsibilities include registering guests, managing reservations, and addressing complaints. The position offers competitive wages, medical benefits, and opportunities for growth.

Qualifications

• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and offer assistance with their needs.
• Register guests and assign hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Resolve guest complaints and elevate if necessary.
• Perform bookkeeping activities and balance accounts.

Skills

Customer service experience

Knowledge of PMS systems

Communication skills

Education

High School diploma or equivalent

Job description

Capitol Hill Hotel is looking for a Guest Service Agent to greet and service guests, ensuring high satisfaction levels. The ideal candidate should have prior customer service experience and a high school diploma.

Responsibilities include registering guests, managing reservations, and addressing complaints. The position offers competitive wages, medical benefits, and opportunities for growth.