Front Desk Guest Experience Agent

Sonesta Hotels; United States; On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA with Company Match

401(k) Retirement Plan

Paid Vacation

Paid Sick Time

Parental Leave

Life Insurance

Short-Term Disability

Long-Term Disability

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

Educational Assistance

Hotel Discounts

Employee Discounts

Job summary

Sonesta International Hotels is seeking a Guest Services Agent to deliver Sonesta Service at the front desk, handle guest relations, reservations, and cash transactions, and support the Operations Manager on shift.

You will process registrations, issue keys, answer calls, upsell rooms, and protect guest information while maintaining health and safety standards. Mornings, evenings, weekends, and holidays required.

Qualifications

• High School diploma or equivalent required.
• One year of previous hotel experience, or retail customer service preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
• Problem solving, reasoning, motivating, organizational and training abilities preferred.
• Experience with Microsoft Office and Opera systems preferred.
• ServSafe certification required.
• TIPS certification may be required.
• Valid driver’s license required.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 50 pounds.
• Standing for extended periods of time.
• Mornings, evenings, weekends and holidays work schedule.

Responsibilities

• Deliver on the promise of Sonesta Service in all guest interactions.
• Register guests, issue keys, and provide information on services.
• Process cash and credit card transactions per procedures; posts charges and reports.
• Maintain security of cash, card transactions and guest information.
• May book reservations, process cancellations, and upsell rooms.
• Follow seasonal demand reservation strategies for pricing.
• Promote teamwork and communicate with other shifts and management.
• Service the shoppe and the pour; follow laws on alcohol sales.
• Fulfill guest special requests and ensure proper delivery of services.
• Issue, control and release guest safe-deposit boxes.
• Comply with health, safety, and alcohol service laws.
• Perform other duties as assigned.

Skills

Customer Service

Verbal Communication

Written Communication

Mathematics

Problem Solving

Organizational Skills

Training Abilities

Education

High School Diploma

Tools

Microsoft Office

Opera Systems

Job description

Sonesta International Hotels is seeking a Guest Services Agent to deliver Sonesta Service at the front desk, handle guest relations, reservations, and cash transactions, and support the Operations Manager on shift.

You will process registrations, issue keys, answer calls, upsell rooms, and protect guest information while maintaining health and safety standards. Mornings, evenings, weekends, and holidays required.