Front Desk Guest Experience Agent

Seminole Hard Rock Hotel & Casino; Tampa (FL); Vor Ort; USD 19.000 - 25.000; Vollzeit

Zusammenfassung

Seminole Hard Rock Hotel & Casino Tampa is seeking a Front Desk Agent to deliver courteous front desk service, check guests in and out, and manage payments while guiding guests to gaming and hotel amenities. The role emphasizes strong phone etiquette, interpersonal skills, and a professional appearance in a fast-paced lobby.

The ideal candidate has a high school diploma or GED, at least 6 months in Front Desk/Hotel Operations, and comfort with computer systems and basic math.

Qualifikationen

• High school diploma or GED is required.
• 6 months of Front Desk/Hotel Operations experience preferred.
• Strong interpersonal and customer-relations skills are essential.
• Excellent phone etiquette and professional communication are required.
• Must be able to stand for long periods and be comfortable working in a busy hotel lobby.
• Tech-savvy and able to operate a computer; basic math skills needed to process payments.

Aufgaben

• Greet and assist guests at the front desk to ensure a pleasant hotel stay.
• Check guests in and out, handling transactions and cashier duties.
• Resolve billing discrepancies and respond to guest inquiries about entertainment and amenities.
• Promote hotel promotions and amenities to enhance guest experience.
• Ensure lobby cleanliness and address guest requests promptly.

Kenntnisse

Customer service

Phone etiquette

Interpersonal skills

Math skills

Technology savvy

Ausbildung

High school diploma or GED

Tools

Computer entry

Jobbeschreibung

Seminole Hard Rock Hotel & Casino Tampa is seeking a Front Desk Agent to deliver courteous front desk service, check guests in and out, and manage payments while guiding guests to gaming and hotel amenities. The role emphasizes strong phone etiquette, interpersonal skills, and a professional appearance in a fast-paced lobby.

The ideal candidate has a high school diploma or GED, at least 6 months in Front Desk/Hotel Operations, and comfort with computer systems and basic math.