Front Desk Guest Experience Specialist

Hard Rock Hotel & Casino Ottawa; Florida; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life Ins

401K

Paid time off

Annual Bonus Opportunity

Job summary

Seminole Hard Rock Hotel & Casino Hollywood is seeking a Front Desk professional to manage room check-ins, reservations, and guest requests under the Front Desk Manager.

High School Diploma required; front desk/hotel experience preferred; Bachelor’s degree preferred. Must possess strong mathematical skills and be able to work flexible schedules, including nights, weekends, and holidays.

Qualifications

• High School Diploma or equivalent education required.
• Minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience.
• Bachelor’s degree preferred.
• Strong mathematical skills expected.

Responsibilities

• Checking out vacant and clean rooms and updating room rack statuses.
• Running alert date reports.
• Reviewing out-of-order and off-market rooms daily for validity.
• Answering incoming phone calls and responding to guest requests.
• Responding to guests checking out via video check-out.
• Offering bell assistance to guests upon departure and running reports to verify correct room rates.
• Perform other duties as assigned.

Skills

Mathematical skills

Education

High School Diploma or equivalent

Bachelor’s degree

Job description

Seminole Hard Rock Hotel & Casino Hollywood is seeking a Front Desk professional to manage room check-ins, reservations, and guest requests under the Front Desk Manager.

High School Diploma required; front desk/hotel experience preferred; Bachelor’s degree preferred. Must possess strong mathematical skills and be able to work flexible schedules, including nights, weekends, and holidays.