Guest Services Agent - Casino Hotel Front Desk

Seminole Hard Rock Hotel & Casino Tampa

Tampa (FL)

Vor Ort

USD 30.000 - 38.000

Vollzeit

vor 20 Stunden

Sei unter den ersten Bewerbenden

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Benefits dieser Stelle

Benefits package

Zusammenfassung

Seminole Hard Rock Hotel & Casino Tampa is seeking a Front Desk Agent to provide courteous front desk services to guests, ensuring a pleasant stay and enhanced gaming experience. You will check-in and check-out guests, promote hotel and casino amenities, and respond to guest inquiries.

Responsibilities include registering guests, settling accounts, resolving billing discrepancies, and maintaining lobby cleanliness while delivering exceptional service.

Qualifikationen

High school diploma or GED required.
6 months of Front Desk/Hotel Operations experience.
Must possess strong interpersonal and customer relations skills.
Exceptional phone etiquette required.
Ability to stand for long periods and operate a computer.
Basic math skills to process guest payments.

Aufgaben

Registers arriving guests with the proper paperwork and payment info.
Settles balances for departing guests and handles cash drawer.
Investigates general billing discrepancies.
Promotes property amenities and guest promotions.
Responds to guest inquiries about entertainment and attractions.
Maintains positive guest relations and ensures satisfaction.
Monitors areas to meet cleanliness standards and address requests.

Kenntnisse

Interpersonal skills

Phone etiquette

Cash handling

Computer literacy

Ausbildung

High school diploma or GED

Tools

Point of sale systems

Cash register

Jobbeschreibung