Front Desk Guest Experience Agent

Hyatt Hotels Corporation; Sugar Land (TX); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Paid Time Off

401k Match

Daily Pay

Travel Discounts

Life Insurance

Employee Assistance

Résumé du poste

Hyatt Hotels Corporation in Sugar Land, TX is seeking a Guest Service Agent to warmly greet guests, check them in and out, and handle payments and reservations. The role emphasizes friendly service aligned with brand standards and efficiency in using the PMS system.

The position involves greeting guests, registering rooms, processing payments, and addressing guest requests promptly. Opportunities exist for growth within the Front Office, with benefits supporting staff development and welfare.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience required.
• Knowledge of PMS systems preferred.

Responsabilités

• Greet guests and assist with check-in and check-out.
• Register guests and assign rooms.
• Handle payments and verify charges.
• Respond to guest requests promptly.
• Assist in the breakfast area or with luggage during peak periods.

Connaissances

HS diploma

Customer service

Cash handling

Formation

High School diploma or equivalent

Outils

PMS systems

Description du poste

Hyatt Hotels Corporation in Sugar Land, TX is seeking a Guest Service Agent to warmly greet guests, check them in and out, and handle payments and reservations. The role emphasizes friendly service aligned with brand standards and efficiency in using the PMS system.

The position involves greeting guests, registering rooms, processing payments, and addressing guest requests promptly. Opportunities exist for growth within the Front Office, with benefits supporting staff development and welfare.