Front Desk Guest Experience Agent

Kolter Hospitality, LLC.; Sarasota (FL); On-site; USD 20,664,000 - 28,930,000; Full time

Job summary

Kolter Hospitality, LLC. is seeking a Front Desk Agent who will deliver service excellence, welcome guests, process check-ins and check-outs, issue room keys, and resolve guest issues in accordance with Kolter Hospitality standards and policies.

The role includes coordinating guest requests, informing guests about services and amenities, and handling cashiering tasks while following safety procedures in a fast-paced hotel environment.

Responsibilities

• Assist guests with check in and check out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

Skills

Customer service

Upselling

Cashiering

Guest relations

Job description

Kolter Hospitality, LLC. is seeking a Front Desk Agent who will deliver service excellence, welcome guests, process check-ins and check-outs, issue room keys, and resolve guest issues in accordance with Kolter Hospitality standards and policies.

The role includes coordinating guest requests, informing guests about services and amenities, and handling cashiering tasks while following safety procedures in a fast-paced hotel environment.