Front Desk Agent

Paycom - ATS; Seven Isles (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Kolter Hospitality in Seven Isles, Florida, is seeking a Front Desk Agent to deliver service excellence for our guests. You will handle check-ins/outs, issue room keys, and resolve guest issues while upholding Kolter Hospitality standards.

Responsibilities include assisting guests with requests, informing them of hotel services, welcoming guests by name, handling cashiering duties, and contributing to a positive, efficient front desk experience.

Qualifications

• Experience: None; customer service or hospitality experience is a plus.

Responsibilities

• Process check-ins and check-outs.
• Issue room keys and assist guests with requests.
• Resolve guest issues in line with Kolter Hospitality standards.
• Perform cashiering tasks and handle payments as needed.

Skills

Guest service

Cashiering

Problem solving

Communication

Tools

Reservation system

Job description

Overview: A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality standards, policies and procedures.______________________________________________________________________________Performance Expectations:Assist guests with check-in and check out processes.Coordinate all guest requests.Inform guests of hotel services, features and room amenities.Welcome the guest by name whenever possible.Follow the hotel’s rate structures, discounts and sell/upsell strategies.Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.Know and carry out specified duties in response to fire alarm, guest medical emergencies and security threats.Cancel room reservations according to policy.Report any items in need of repair.Follow all safety procedures while working.Behavioral Expectations:Be effective and innovative in handling and solving problems in the workplace.Remain positive and helpful while working in a fast-paced environment.Committed to the success and growth of the company.Act honorably, even when no one is watching.Eagerness to grow and/or develop within the companyPassionately provide personalized guest serviceGeneral Requirements:Able to work weekendsReport to work on time and in proper uniform.Knowledge and/or ability to operate a computer and reservation system.Experience: None. Customer Service or Hospitality experience a plus.Education: NonePhysical Requirements:Ability to stand/walk for up to 8 hours.Occasional lifting, pushing and pullingKolter Hospitality is proud to be an Equal Employment Opportunity.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required