Guest Services Front Desk Agent

Paycom - ATS; Town of Florida (NY); On-site; USD 19,000 - 29,000; Full time

Job summary

Kolter Hospitality is seeking a Front Desk Agent to welcome guests and manage check-ins/check-outs, issue keys, and respond to requests. You will guide guests on services, features, and local attractions while upholding service standards in a fast-paced environment.

Responsibilities include cashiering, settling invoices, and maintaining accurate records. The role requires weekend availability and professional conduct aligned with Kolter Hospitality policies.

Qualifications

• Customer service or hospitality experience is a plus.
• Ability to operate a computer and a reservation system.

Responsibilities

• Process check-ins and check-outs, issue room keys, and coordinate guest requests.
• Inform guests of hotel services, features and amenities.
• Perform cashiering tasks and handle bill settlements.
• Follow Kolter Hospitality standards, policies and safety procedures.

Skills

Customer service

Hospitality

Cash handling

Tools

Reservation system

Computer proficiency

Job description

Kolter Hospitality is seeking a Front Desk Agent to welcome guests and manage check-ins/check-outs, issue keys, and respond to requests. You will guide guests on services, features, and local attractions while upholding service standards in a fast-paced environment.

Responsibilities include cashiering, settling invoices, and maintaining accurate records. The role requires weekend availability and professional conduct aligned with Kolter Hospitality policies.