Front Desk Clerk

Paycom - ATS; Town of Florida (NY); On-site; USD 19,000 - 29,000; Full time

Job summary

Kolter Hospitality is seeking a Front Desk Agent to welcome guests and manage check-ins/check-outs, issue keys, and respond to requests. You will guide guests on services, features, and local attractions while upholding service standards in a fast-paced environment.

Responsibilities include cashiering, settling invoices, and maintaining accurate records. The role requires weekend availability and professional conduct aligned with Kolter Hospitality policies.

Qualifications

• Customer service or hospitality experience is a plus.
• Ability to operate a computer and a reservation system.

Responsibilities

• Process check-ins and check-outs, issue room keys, and coordinate guest requests.
• Inform guests of hotel services, features and amenities.
• Perform cashiering tasks and handle bill settlements.
• Follow Kolter Hospitality standards, policies and safety procedures.

Skills

Customer service

Hospitality

Cash handling

Tools

Reservation system

Computer proficiency

Job description

Overview: A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality standards, policies and procedures.Performance Expectations:Assist guests with check in and check out processes.Coordinate all guest requests.Inform guests of hotel services, features and room amenities.Welcome the guest by name whenever possible.Follow the hotel’s rate structures, discounts and sell/upsell strategies.Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.Cancel room reservations according to policy.Report any items in need of repair.Follow all safety procedures while working.Behavioral Expectations:Be effective and innovative in handling and solving problems in the workplace.Remain positive and helpful while working in a fast-paced environment.Committed to the success and growth of the company.Act honorably, even when no one is watching.Eagerness to grow and/or develop within the companyPassionately provide personalized guest serviceEqual Opportunity EmployerM/F/Veteran/DisabilityDrug Free WorkplaceKolter Hospitality Participates in E-VerifyGeneral Requirements:Able to work weekendsReport to work on time and in proper uniform.Knowledge and/or ability to operate a computer and reservation system.Experience: None. Customer Service or Hospitality experience a plus.Education: NonePhysical Requirements:Ability to stand/walk for up to 8 hours.Occasional lifting, pushing and pullingKolter Hospitality is proud to be an Equal Employment Opportunity.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.