Front Desk Agent

Kolter Hospitality, LLC.; Sarasota (FL); On-site; USD 29,000 - 42,000; Full time

Job summary

Kolter Hospitality, LLC. is seeking a Front Desk Agent to deliver service excellence to guests, manage check-ins and check-outs, issue room keys, and resolve issues per Kolter Hospitality standards.

You will coordinate guest requests, inform guests of services, welcome guests by name, and perform cashiering duties while maintaining a welcoming, safe environment for all guests. This on-site role requires strong communication and a guest-first attitude, with opportunities for growth within the

Qualifications

• Experience in a hotel front desk or guest services is a plus.
• Strong communication and interpersonal skills are essential.
• Ability to handle cash transactions accurately and efficiently.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests and information about hotel services.
• Inform guests of hotel features and amenities and welcome them by name when possible.
• Follow hotel rate structures and up-sell strategies.
• Perform cashiering tasks including bill settlements and posting charges.
• Respond to emergencies and adhere to safety procedures.
• Cancel reservations according to policy and report needed repairs.

Skills

Guest service

Cash handling

Communication

Problem solving

Tools

POS system

Job description

Overview: A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality standards, policies and procedures.
_____________________________________________________
Performance Expectations

• Assist guests with check-in and check out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Follow the hotel's rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergencies and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

Behavioral Expectations Be effective and innovative in handling and solving problems in the workplace.
Remain positive and helpful while working in a fast-paced environment.
Committed to the success and growth of the company.
Act honorably, even when no one is watching.
Eagerness to grow and/or develop within the company
Passionately provide personalized guest service