Hotel Front Desk Agent - Guest Experience Pro

Sonesta Hotels; Chicago (IL); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Paid Vacation and Sick Days

Paid Holidays

Pension

Legal Services

Maternity and Parental Leave

Job summary

Sonesta International Hotels is hiring a Guest Services Agent to be the first point of contact for guests. You will handle check-ins/outs, answer inquiries, and support operations to deliver Sonesta Service on every shift.

Qualifications include a high school diploma and 1 year of hotel or retail experience, with strong communication and cash-handling skills. The role requires mornings, evenings, weekends, and holidays, with competitive hourly pay.

Qualifications

• High School diploma or equivalent required.
• 1 year of hotel or retail customer service preferred.
• English fluency; other languages a plus.
• Proficient in basic math and cash handling.
• Experience with Opera systems preferred.

Responsibilities

• Register guests, issue keys, provide hotel information.
• Answer phones promptly and courteously.
• Process cash/credit transactions and maintain records.
• Maintain guest information security and privacy.
• Assist with reservations and up-sell when possible.
• Ensure guest requests are fulfilled and service standards met.

Skills

Fluent English

Customer service

Cash handling

Phone etiquette

Education

High School diploma or equivalent

Tools

Microsoft Office

Opera PMS

Job description

Sonesta International Hotels is hiring a Guest Services Agent to be the first point of contact for guests. You will handle check-ins/outs, answer inquiries, and support operations to deliver Sonesta Service on every shift.

Qualifications include a high school diploma and 1 year of hotel or retail experience, with strong communication and cash-handling skills. The role requires mornings, evenings, weekends, and holidays, with competitive hourly pay.