Front Desk Guest Concierge – Warm Service & Local Insight

Modus Hotels; Washington (District of Columbia); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hotel discounts

Competitive pay

Job summary

City Express By Marriott in Washington, DC is seeking a friendly Guest Service Agent to be the face of the front desk, ensuring a warm and welcoming environment for every guest from check-in to check-out.

You will need strong communication, cash handling and computer skills, with a passion for delivering exceptional customer service and local recommendations to guests. A High School diploma or equivalent is required, and flexibility with schedules, including nights and weekends, is expected.

Qualifications

• Requires a High School diploma (or equivalent).
• Experience in customer service is preferred.
• Must be a people-person with strong communication skills and able to handle requests promptly.

Responsibilities

• Front desk face of the hotel, providing welcoming guest service from check-in to check-out.
• Share knowledge of local restaurants, entertainment and events with guests.
• Handle cash and operate hotel systems to assist guests efficiently.

Skills

Customer service

Communication

Cash handling

Local area knowledge

Education

High School diploma or equivalent

Tools

Computers

Databases

Property management systems

Job description

City Express By Marriott in Washington, DC is seeking a friendly Guest Service Agent to be the face of the front desk, ensuring a warm and welcoming environment for every guest from check-in to check-out.

You will need strong communication, cash handling and computer skills, with a passion for delivering exceptional customer service and local recommendations to guests. A High School diploma or equivalent is required, and flexibility with schedules, including nights and weekends, is expected.