Front Desk & Guest Care Specialist (Weekend)

Concord Hospitality Enterprises Co.; Knoxville (TN); On-site; USD 18,000 - 26,000; Part time

Job summary

Concord Hospitality Enterprises Co. in Knoxville, TN is seeking a Front Desk Clerk/Guest Services Clerk with weekend availability. The role offers part-time or full-time positions at an hourly rate and places you at the hub of guest interaction.

This position emphasizes proactive, responsive and caring service, delivering a memorable experience to guests and coordinating with hotel teams to ensure smooth operations.

Qualifications

• Weekend availability is required.
• Customer service-oriented mindset.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Job description

Concord Hospitality Enterprises Co. in Knoxville, TN is seeking a Front Desk Clerk/Guest Services Clerk with weekend availability. The role offers part-time or full-time positions at an hourly rate and places you at the hub of guest interaction.

This position emphasizes proactive, responsive and caring service, delivering a memorable experience to guests and coordinating with hotel teams to ensure smooth operations.