Front Desk Guest Care Specialist – Weekend Availability

Concord Hospitality Enterprises; Lansing (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical/dental/vision

Tuition assistance

Discounted room rates

401K options

Training & development

Job summary

Concord Hospitality Enterprises is seeking a Front Desk & Guest Care associate to be the hub of guest interaction at the hotel front desk. You will engage with guests proactively and deliver a high level of service to ensure a positive experience.

The role operates 7am-3pm with a pay range of $16/hour. Weekend availability is required, and Concord emphasizes a respectful culture, career development, and opportunities within its hotels.

Qualifications

• Must have weekend availability.
• Passion for guest service and care.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Job description

Concord Hospitality Enterprises is seeking a Front Desk & Guest Care associate to be the hub of guest interaction at the hotel front desk. You will engage with guests proactively and deliver a high level of service to ensure a positive experience.

The role operates 7am-3pm with a pay range of $16/hour. Weekend availability is required, and Concord emphasizes a respectful culture, career development, and opportunities within its hotels.