Guest Experience Specialist - Front Desk & Reservations

Marriott Hotels; Washington (District of Columbia); On-site; USD 40,000 - 54,000; Full time

Job summary

Marriott Hotels, located at 2640 16th Street Northwest, Washington, DC, is seeking a guest services professional to manage check-ins/outs, reservations, requests, changes, and cancellations. You will secure payment, verify and adjust billing, activate and file room keys, and relay guest messages.

You will welcome guests according to company standards and anticipate service needs, ensuring a smooth, professional experience for every guest.

Responsibilities

• Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
• Secure payment
• Verify and adjust billing
• Activate and file room keys
• Process all guest requests and relay messages
• Welcome and acknowledge all guests according to company standards
• Anticipate and address guests’ service needs

Job description

Marriott Hotels, located at 2640 16th Street Northwest, Washington, DC, is seeking a guest services professional to manage check-ins/outs, reservations, requests, changes, and cancellations. You will secure payment, verify and adjust billing, activate and file room keys, and relay guest messages.

You will welcome guests according to company standards and anticipate service needs, ensuring a smooth, professional experience for every guest.