Front Desk Experience Specialist

Quinault-Beach-Resort-and-Casin; Ocean Shores (WA); On-site; USD 32,000 - 42,000; Full time

Job summary

Quinault Beach Resort & Casino is seeking a Front Desk Agent to deliver outstanding guest service at the hotel lobby. You will assist with check-in/check-out, information requests, and reservations while maintaining a welcoming, professional demeanor.

Ideal candidate has a high school diploma or equivalent, cash handling experience, excellent communication skills, and fluency in English. A hospitality mindset and the ability to work in a fast-paced environment are essential.

Qualifications

• High School diploma or equivalent is required.
• Previous cash handling experience preferred.
• Must read, write and speak English fluently.
• Excellent communication and hospitality skills.
• Ability to lead and motivate others.
• Experience with computer systems is required.

Responsibilities

• Provide front desk service for guest information, registration and checkout.
• Handle guest requests promptly and courteously.
• Make hotel event reservations in a timely manner.
• Maintain balance paperwork and cash bank daily.
• Answer phone calls and transfer them professionally.

Skills

Cash handling

Excellent communication

English fluency

Leadership/motivation

Hospitality skills

Customer service

Conflict resolution

Computer skills

Education

High School diploma or equivalent

Job description

Quinault Beach Resort & Casino is seeking a Front Desk Agent to deliver outstanding guest service at the hotel lobby. You will assist with check-in/check-out, information requests, and reservations while maintaining a welcoming, professional demeanor.

Ideal candidate has a high school diploma or equivalent, cash handling experience, excellent communication skills, and fluency in English. A hospitality mindset and the ability to work in a fast-paced environment are essential.