Front Desk Experience Manager

Inn at Middletown; Middletown (CT); On-site; USD 38,000 - 55,000; Full time

Job summary

Prismhr Hire in Middletown, CT is seeking a Front Desk Supervisor to lead the front office team, including front desk, valet and sundry shop, and to ensure smooth operations and guest satisfaction. You will train staff, manage reservations, handle inquiries, and uphold service standards.

You will oversee daily shift processes, coach team members, resolve guest issues, and ensure compliance with policies, while maintaining professional customer care and teamwork in a busy hotel environment.

Qualifications

• Associate's degree or equivalent from two-year college or technical school.
• Two to four years related experience and/or training.
• Ability to read, write and speak effectively with guests and staff.

Responsibilities

• Supervise front desk, valet and sundry shop teams to ensure smooth operations.
• Provide outstanding guest service and resolve issues promptly.
• Train, coach and supervise front desk staff to ensure quality operation.
• Oversee reservations, cash handling, and adherence to SOPs.

Skills

Customer Skills

Oral & Written Communication

Professionalism

Education

Associate's degree or equivalent

Tools

Word processing

Spreadsheets

Inventory software

Internet software

Order processing systems

Contact management systems

Job description

Prismhr Hire in Middletown, CT is seeking a Front Desk Supervisor to lead the front office team, including front desk, valet and sundry shop, and to ensure smooth operations and guest satisfaction. You will train staff, manage reservations, handle inquiries, and uphold service standards.

You will oversee daily shift processes, coach team members, resolve guest issues, and ensure compliance with policies, while maintaining professional customer care and teamwork in a busy hotel environment.