Front Office Leader: Guest Services & Operations

Middletown-Hotel-Management; Dayton (OH); On-site; USD 50,000 - 85,000; Full time

Job summary

Middletown-Hotel-Management in Dayton, OH seeks a Front Office Manager to supervise Guest Service Agents, PBX Operators, and Concierge Attendants, ensuring professional guest service and staff guidance.

You will train, schedule, review performance, manage reservations, understand PMS and MICROS/POS, handle guest interactions, and uphold safety procedures, with budget awareness and regular meetings.

Qualifications

• Experience leading front desk or guest services teams.
• Strong knowledge of hotel front office operations.
• Ability to train and supervise multiple supervisors.
• Familiarity with reservations systems.
• Excellent communication and guest relations.
• Budgeting and cost-control awareness.
• Safety and security procedures knowledge.
• Ability to work in a fast-paced environment.

Responsibilities

• Participates in interviewing and hiring Front Office staff and supervisors.
• Oversees training of all Front Office supervisors.
• Ensures proper staffing levels by overseeing schedules.
• Reviews and approves personnel actions (reviews, transfers, discipline, counseling, terminations).
• Maintains understanding of all front office job descriptions and duties.
• Manages reservations and PMS/MICROS duties.
• Processes guest charges and payments accurately.
• Maintains liaison with housekeeping and engineering for guest requests.
• Ensures night audit procedures and emergency readiness.
• Meets budget by following guidelines and participates in department and rooms division meetings.

Tools

PMS system

MICROS

POS system

Job description

Middletown-Hotel-Management in Dayton, OH seeks a Front Office Manager to supervise Guest Service Agents, PBX Operators, and Concierge Attendants, ensuring professional guest service and staff guidance.

You will train, schedule, review performance, manage reservations, understand PMS and MICROS/POS, handle guest interactions, and uphold safety procedures, with budget awareness and regular meetings.