Front Desk Experience Leader

AC Hotel San Antonio Riverwalk; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Avion Hospitality is seeking a Front Desk Supervisor in the United States to support the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to guests from pre-arrival through stay. The role aims to maximize room revenue and occupancy while maintaining high service standards.

The ideal candidate will have 2–3 years progressive hotel experience, a high school diploma, and strong communication, problem-solving and team leadership skills.

Qualifications

• 2–3 years of progressive hotel or related field experience required.
• High School diploma or equivalent required.
• College coursework in related field helpful.
• Previous supervisory responsibility preferred.
• Valid driver''s license for the applicable state required.
• Must convey information clearly.
• Must handle guest objections and disputes satisfactorily.
• Must anticipate needs and maintain composure under pressure.
• Must assimilate complex information from disparate sources.
• Must listen effectively to coworkers and guests.
• Must work with financial information and basic arithmetic.

Responsibilities

• Greet guests and associates in a friendly, service-oriented manner.
• Maintain regular attendance per Avion Hospitality standards.
• Maintain high standards of personal appearance and grooming.
• Comply with Avion Hospitality standards and regulations for safe operations.
• Maintain a friendly and warm demeanor at all times.
• Set the standard for guest relations at the Front Desk.
• Obtain all necessary information when taking room reservations.
• Monitor VIP and special guest requests.
• Review Front Office log and Trace File daily.
• Understand and operate the front desk computer system.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Be aware of rates, packages, and promotions.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Follow and enforce all Avion Hospitality credit policies.
• Perform all duties of Front Desk Agent.
• Complete bucket check, rate verification report, and housekeeping report accurately.
• Maintain operation of the P.B.X. console and meet standards.
• Establish and maintain good communications and teamwork with colleagues and other departments.
• Assist the G.S.M. in ensuring standards are followed.
• Know emergency procedures as required.
• Oversee check-in/out in a friendly, efficient and courteous manner.
• Perform shift checklist tasks timely and efficiently.
• Ensure staff are attentive, helpful and courteous at all times.
• Maximize room revenue through Rooms Merchandising.
• Answer guest inquiries promptly.
• Attend departmental meetings and trainings.

Skills

Superior communication

Guest service orientation

Problem solving

Stress management

Initiative

Team leadership

Attention to detail

Financial literacy basics

Education

High School diploma or equivalent

College coursework in related field helpful

Previous supervisory responsibility preferred

Job description

Avion Hospitality is seeking a Front Desk Supervisor in the United States to support the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to guests from pre-arrival through stay. The role aims to maximize room revenue and occupancy while maintaining high service standards.

The ideal candidate will have 2–3 years progressive hotel experience, a high school diploma, and strong communication, problem-solving and team leadership skills.