Member Experience Lead: Front Desk & Wellness

Vasa Fitness co; South Jordan (UT); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Two gym memberships

401(k) options

Paid Time Off

Job summary

VASA Fitness is seeking a Member Experience Specialist in South Jordan, UT. You’ll be the first friendly face at the front desk, greet members, and guide them on memberships, upgrades, and personal training options. Keep the club clean and welcoming and help members feel valued and motivated to return.

The role emphasizes energy, professional communication, and a passion for health and fitness. Compensation includes $11.40/hr plus uncapped commissions and benefits for full-time team members.

Qualifications

• Strong communication skills and a professional approach
• Comfortable multi-tasking and working independently
• 1+ year of customer service, membership sales preferred
• Interest in health, wellness, and fitness
• Ability to pass a background check
• Bilingual skills or CPR certification are a plus

Responsibilities

• Greet members warmly and set the tone at the front desk.
• Guide members on memberships, upgrades, and personal training options.
• Keep the club clean and inviting for all guests.
• Engage with members to support their fitness journeys and retention.
• Provide excellent customer service and resolve inquiries on the floor.

Skills

Communication

Customer service

Multitasking

Independent work

Membership sales

Job description

VASA Fitness is seeking a Member Experience Specialist in South Jordan, UT. You’ll be the first friendly face at the front desk, greet members, and guide them on memberships, upgrades, and personal training options. Keep the club clean and welcoming and help members feel valued and motivated to return.

The role emphasizes energy, professional communication, and a passion for health and fitness. Compensation includes $11.40/hr plus uncapped commissions and benefits for full-time team members.