Front Desk Experience Lead

Wolf by Vanderpump Scottsdale; Wichita (KS); On-site; USD 38,000 - 48,000; Full time

Job summary

HCW Hospitality is seeking a Front Desk Supervisor to lead the front desk team, ensuring exceptional guest experiences from check-in to check-out. The role involves guiding staff, handling inquiries, and coordinating with other departments to maintain smooth operations and accurate billing.

The ideal candidate will have supervisory experience, strong leadership, and a passion for hospitality, with the flexibility to work varied hours including evenings, weekends, and holidays.

Qualifications

• Experience leading front desk teams and delivering exceptional guest service.
• Strong interpersonal and communication skills with guests and staff.
• Ability to multitask, stay organized and resolve guest issues promptly.

Responsibilities

• Lead and mentor front desk agents to ensure outstanding service.
• Handle guest check-ins/check-outs and inquiries professionally.
• Monitor guest feedback and implement service improvements.
• Assist in scheduling, training and performance evaluations for front desk staff.
• Oversee daily front desk operations and ensure accurate billing and reservations.
• Collaborate with other departments to ensure a seamless guest experience.

Skills

Leadership

Customer service

Communication

Scheduling

Job description

HCW Hospitality is seeking a Front Desk Supervisor to lead the front desk team, ensuring exceptional guest experiences from check-in to check-out. The role involves guiding staff, handling inquiries, and coordinating with other departments to maintain smooth operations and accurate billing.

The ideal candidate will have supervisory experience, strong leadership, and a passion for hospitality, with the flexibility to work varied hours including evenings, weekends, and holidays.