FRONT DESK SUPERVISOR

Wolf by Vanderpump Scottsdale; Wichita (KS); On-site; USD 38,000 - 48,000; Full time

Job summary

HCW Hospitality is seeking a Front Desk Supervisor to lead the front desk team, ensuring exceptional guest experiences from check-in to check-out. The role involves guiding staff, handling inquiries, and coordinating with other departments to maintain smooth operations and accurate billing.

The ideal candidate will have supervisory experience, strong leadership, and a passion for hospitality, with the flexibility to work varied hours including evenings, weekends, and holidays.

Qualifications

• Experience leading front desk teams and delivering exceptional guest service.
• Strong interpersonal and communication skills with guests and staff.
• Ability to multitask, stay organized and resolve guest issues promptly.

Responsibilities

• Lead and mentor front desk agents to ensure outstanding service.
• Handle guest check-ins/check-outs and inquiries professionally.
• Monitor guest feedback and implement service improvements.
• Assist in scheduling, training and performance evaluations for front desk staff.
• Oversee daily front desk operations and ensure accurate billing and reservations.
• Collaborate with other departments to ensure a seamless guest experience.

Skills

Leadership

Customer service

Communication

Scheduling

Job description

Description

JOB SUMMARY

At HCW Hospitality, our front desk is the heart of our guest experience. As the Front Desk Supervisor, you’ll lead by example, ensuring that every guest receives exceptional service. Your leadership will create a welcoming atmosphere that sets the tone for their entire stay.

WHAT YOU'LL DO

As the Front Desk Supervisor, you’ll guide the front desk team to success. In this role, you will:

• Lead and mentor front desk agents to deliver outstanding service.
• Handle guest check-ins, check-outs, and inquiries with professionalism.
• Monitor guest feedback and implement improvements to enhance satisfaction.
• Assist in scheduling, training, and performance evaluations for front desk staff.
• Oversee daily front desk operations and ensure accurate billing and reservations.
• Collaborate with other departments to ensure a seamless guest experience.
• Take on additional duties as assigned by management to support the smooth operation of the hotel.

WHAT YOU BRING

We’re looking for a natural leader who is passionate about guest service. To excel in this role, you’ll need:

• Experience in front desk operations, with supervisory experience preferred.
• Strong leadership and communication skills.
• A commitment to creating a welcoming and efficient front desk environment.
• The ability to handle multiple tasks and resolve guest issues with ease.
• Flexibility to work varied hours, including evenings, weekends, and holidays.
• A positive attitude and a passion for hospitality.

JOIN HCW HOSPITALITY

At HCW Hospitality, we create incredible experiences for every guest, every time. We build energetic communities that enhance lives, driven by innovation, authenticity, and a deep passion for service. We take pride in doing things right, with a team that’s committed to making every moment count.

Build your future

Build your future with us at HCW Hospitality, where excellence isn’t just expected—it’s celebrated. We’re an equal opportunity employer, committed to fostering an inclusive and diverse workplace.