Front Desk Lead: Guest Experience & Team Coach

HCW Hospitality; Wichita (KS); On-site; USD 32,000 - 46,000; Full time

Job summary

HCW Hospitality in Wichita seeks a Front Desk Supervisor to lead our front desk team and uphold exceptional guest service. You’ll mentor agents, handle check-ins/outs, and ensure smooth billing and reservations.

You will collaborate with other departments, monitor guest feedback, and participate in scheduling, training, and evaluations to maintain a welcoming, efficient lobby experience.

Qualifications

• Experience in front desk operations with supervisory experience preferred.
• Strong leadership and communication skills.
• Commitment to creating a welcoming and efficient front desk environment.
• Ability to handle multiple tasks and resolve guest issues with ease.
• Flexibility to work varied hours, including evenings, weekends, and holidays.

Responsibilities

• Lead and mentor front desk agents to deliver outstanding service.
• Handle guest check-ins, check-outs, and inquiries with professionalism.
• Monitor guest feedback and implement improvements to enhance satisfaction.
• Assist in scheduling, training, and performance evaluations for front desk staff.
• Oversee daily front desk operations and ensure accurate billing and reservations.
• Collaborate with other departments to ensure a seamless guest experience.
• Take on additional duties as assigned by management to support the smooth operation of the hotel.

Skills

Leadership

Guest service

Communication

Multitasking

Scheduling

Job description

HCW Hospitality in Wichita seeks a Front Desk Supervisor to lead our front desk team and uphold exceptional guest service. You’ll mentor agents, handle check-ins/outs, and ensure smooth billing and reservations.

You will collaborate with other departments, monitor guest feedback, and participate in scheduling, training, and evaluations to maintain a welcoming, efficient lobby experience.